![Swimming pool [outdoor]](https://cdn.evolvingmedia.se/image/https://evolving-media.s3.us-east-005.backblazeb2.com/hotel-images/batch-1730255479743/clyi3ek6jvo7kw0q1gmm2tpxa.webp?width=1000&quality=80&format=webp&strip=true)
![Golf course [on-site]](https://cdn.evolvingmedia.se/image/https://evolving-media.s3.us-east-005.backblazeb2.com/hotel-images/batch-1730255479743/clyi3ek6jvo8uw0q1fbnny3yr.webp?width=1000&quality=80&format=webp&strip=true)
The Westin Surabaya
9.8Rating
ExceptionalRated by Guests
781Reviews
What to expect
Pros
- 🍳Wide selection of delicious breakfast options
- 🏊Large swimming pool for relaxation
- 🛏️Comfortable and spacious rooms
- 🍫Nice touch with complimentary chocolates
- 🛍️Conveniently attached to a shopping mall
- 🤝Very caring and helpful staff members
- 🌆Beautiful view of the city
- 💪Well-equipped gym facilities
- 🍰Excellent food quality and variety
- 🥂Responsive and attentive front desk service
Cons
- 🕰️Confusing or strict policies regarding lobby access hours
- 🚗Parking area may be disorganized or hard to navigate
- 🌎Location slightly far from the old city center
- 💬Language barriers for non-English speakers
- 💤Limited room service or dining options
- 🔒Issues with welcome drink availability
- 🍰All-day dining limited to basic options
- 👎Lack of Western food options at breakfast
- 🔊Noise levels in certain areas of the hotel
- 💰High prices for additional room upgrades
What this place has to offer
Things to do and ways to relaxFitness center, Foot bath, Massage, Nightclub, On-site entertainment, Spa, Tennis court, Yoga room
Services and conveniencesConcierge, Contactless check-in/out, Daily housekeeping, Dry cleaning, Elevator, Facilities for disabled guests, Food delivery, Laundry service, Luggage storage
Dining, drinking, and snackingRoom service [24-hour]
Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas
Languages spokenEnglish, Chinese [Mandarin], Indonesian
Where you'll be sleeping
39 m²
Westin Club, Club lounge access, Guest room, 2 Double
2 queen beds
39 m²
Westin Club, Club lounge access, Guest room, 1 King
1 king bed
97 m²
Westin Grand Suite, Club lounge access, Suite, 1 King
1 king bed
47 m²
Club lounge access, Junior Suite, 1 King
1 king bed
79 m²
Executive Suite, Club lounge access, Suite, 1 King
1 king bed
97 m²
Westin Grand Suite, Club lounge access, Suite, 1 King
1 king bed
38 m²
Westin Club, Club lounge access, Guest room, 1 King
1 king bed
38 m²
Westin Club, Club lounge access, Guest room, 2 Double
2 double beds
39 m²
Westin Deluxe, Guest room, 2 Double
2 single beds
39 m²
Westin Deluxe, Guest room, 1 King
1 king bed
What other guests say about this hotel
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