![Swimming pool [outdoor]](https://cdn.evolvingmedia.se/image/https://evolving-media.s3.us-east-005.backblazeb2.com/hotel-images/batch-1729242773181/cly41jy7b1cf67o4s0arty3tb.webp?width=1000&quality=80&format=webp&strip=true)
JW Marriott Houston
9.1Rating
ExceptionalRated by Guests
394Reviews
What to expect
Pros
- 🌟Exceptional customer service and hospitality from staff like Delia, Payel, Felecia, Jondra, and Shanna.
- 🛏️Comfortable beds and pillows for a good night's sleep.
- 🥂Great lounge experience with delicious breakfast and evening happy hour.
- 🚗Helpful and friendly valet service, such as Justin and Yousif.
- 🏊Outstanding amenities like gym facilities and outdoor pool.
- ☕Well-maintained executive lounge with excellent coffee and food options.
- 🎉Warm and welcoming atmosphere with attentive staff members.
- 🍴Delicious and varied food options at the restaurant and lounge.
- 🎁Extra perks and surprises for guests, such as complimentary treats and water bottles.
- 🏢Convenient location near shopping, restaurants, and attractions.
Cons
- 💸Issues with billing and unexpected additional charges.
- 🚪Room quality concerns like outdated facilities and noisy bathroom doors.
- 🍽️Inconsistencies with room service quality and missing items despite multiple requests.
- 🔊Temperature control problems like rooms being too hot or gym facilities not adequately cooled.
- 👤Unpleasant encounters with rude or disrespectful staff members like the valet attendant.
- 🔒Delayed or unresolved deposit refunds leading to inconvenience and frustration for guests.
- 🚧Construction or renovation activities causing disruptions and impacting the overall guest experience.
- 📉Perceived decline in overall standards, cleanliness, and communication within the hotel.
- 🚬Issues with unsightly or inappropriate behavior around the hotel premises.
- 🤝Lack of effective communication and coordination between different hotel departments.
What this place has to offer
Things to do and ways to relaxBowling alley, Fitness center, Golf course [on-site], Hiking, Tennis court
Services and conveniencesConcierge, Contactless check-in/out, Daily housekeeping, Dry cleaning, Elevator, Facilities for disabled guests, Food delivery, Laundry service, Luggage storage
Dining, drinking, and snackingKitchen, Room service [24-hour], Shared kitchen
Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas
Languages spokenEnglish, Spanish
The 4-star JW Marriott Houston offers comfort and convenience whether you're on business or holiday in Houston (TX). The property offers guests a range of services and amenities designed to provide comfort and convenience. Service-minded staff will welcome and guide you at JW Marriott Houston. Flat screen television, air conditioning, heating, desk, balcony/terrace can be found in selected guestrooms. The property offers various recreational opportunities. A welcoming atmosphere and excellent service are what you can expect during your stay at JW Marriott Houston.
Where you'll be sleeping
40 m²
Guest room, 1 King
1 double bed
40 m²
Executive lounge access, Guest room, 1 King, High floor
1 queen bed
40 m²
Guest room, 1 King, Corner room
2 double beds
40 m²
High Floor, Guest room, 1 King, High floor
1 queen bed
40 m²
King Room with Adapted Tub - Mobility and Hearing Accessible
1 king bed
40 m²
Guest room, 2 Double
1 king bed
56 m²
Larger Guest room, 1 King
2 queen beds
40 m²
Executive lounge access, Guest room, 2 Double, High floor
2 double beds
40 m²
Queen Room with Two Queen Beds - Hearing Accessible
2 queen beds
40 m²
King Room - Hearing Accessible
1 king bed
What other guests say about this hotel
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