Exterior view
Interior view
Exterior view
Interior view
Exterior view
Lobby
Entrance
Lobby
Entrance
Fitness center
Food and beverages
Bathroom
Banquet hall
Banquet hall
Ballroom
Restaurant
Banquet hall
Banquet hall
Restaurant
Bar/lounge
Restaurant
Meeting room / ballrooms
Fitness center
Meeting room / ballrooms
Meeting room / ballrooms
Business center
Food and beverages
Bathroom
Facilities
Facilities
Bathroom
Bathroom
Bathroom
Facilities
Facilities
Facilities
Bathroom
Bathroom
Facilities
Bar/lounge
Food and beverages
Ballroom
Food and beverages
Food and beverages

Hotel Carlton

Bilbao, Spain

Plaza de Federico Moyúa, 2, 48009

8.6Rating
ExcellentRated by Guests
1,035Reviews

What to expect

Pros

  • 🌟Excellent location near key attractions
  • 🍳Exceptional breakfast with varied options
  • 👍Helpful and friendly staff members
  • 🏨Luxurious and spacious rooms
  • 🚗Secure parking available for convenience
  • 🍷Great bar and dining experiences
  • 🌇Centrally located for easy exploration
  • 🌺Beautiful and grand hotel entrance
  • 🎉Very welcoming atmosphere and service
  • 🛌Comfy beds and quiet rooms for good rest

Cons

  • 🛏️Some guests found the beds too hard
  • 🗣️Inconsistent customer service experiences
  • 💸Some aspects were considered pricey
  • 🔊Poor sound insulation in some rooms
  • 👎Unwelcoming or arrogant staff encounters
  • 🚿Rooms or bathrooms in need of renovation
  • 🍽️Limited dining options or early closures
  • 🚗Challenges with parking availability or cost
  • 🔑Confusion or issues during check-in or check-out
  • 😕Mixed experiences with friendliness of staff

What this place has to offer

Things to do and ways to relaxFitness center, Spa/sauna, Steamroom, Tours
Services and conveniencesConcierge, Contactless check-in/out, Daily housekeeping, Dry cleaning, Elevator, Facilities for disabled guests, Food delivery, Laundry service, Luggage storage
Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas
Languages spokenEnglish, German, Spanish, French, Italian

Where you'll be sleeping

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38 m²

Superior Double or Twin Room

1 single bed and 1 king bed

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28 m²

Double or Twin Room

1 single bed and 1 king bed

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65 m²

Junior Suite

1 king bed

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275 m²

Presidential Suite

1 single bed and 1 king bed

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23 m²

Single Room

1 single bed

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60 m²

Junior Suite with City View

1 king bed

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35 m²

Double Room

1 king bed and 1 single bed

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1 double bed

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25 m²

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What other guests say about this hotel

Is this hotel improving or worsening?

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Where you'll be staying